Effective date: May 10, 2026
GetLostMoto ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using getlostmoto.com, you agree to the practices described in this policy.
When you create an account, we collect your email address and name (or social login information if you sign in via a third-party provider). Account management is handled by Clerk, Inc.
To generate routes, you provide starting locations and destinations. This data is used solely to generate your requested route and is not permanently stored on our servers beyond the scope of your session. Location queries are processed by OpenRouteService and OpenStreetMap (Nominatim).
Payment processing is handled entirely by Stripe, Inc. We do not collect, store, or have access to your credit card numbers or full payment details. We receive only a subscription status confirmation and a Stripe customer ID.
We may collect anonymized usage data such as pages visited, features used, and error logs to improve the Service. This may include your IP address, browser type, and operating system.
For paid subscribers, generated routes may be saved to your account so you can revisit them. You can delete your route history at any time from your account settings.
We do not sell your personal data to third parties. We do not use your location data for advertising purposes.
We use the following third-party services to operate GetLostMoto:
We use cookies and similar technologies to maintain your session and authentication state. These are essential for the Service to function and cannot be disabled. We do not use tracking cookies or third-party advertising cookies.
We retain your account information for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where required by law (e.g., financial records may be retained for up to 7 years for tax compliance).
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at privacy@getlostmoto.com. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@getlostmoto.com.
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us and we will delete it promptly.
We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS) and secure third-party authentication. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.
Questions or concerns about this Privacy Policy? Contact us at privacy@getlostmoto.com.